Terms of Use


We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.


Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site (the “Site”). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Fraud: By creating an account, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your account can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by JOOLCA United Kingdom in its sole discretion.

Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

Non-transferable. Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

Use of Information. We reserve the right, and you authorise us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

Privacy Policy. Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

Payments. You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Links to Other Web Sites. The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Submissions. All suggestions, ideas, notes, concepts, product reviews and other information you may from time to time send to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

Return Policy. Our Return Policy is a part of this agreement.

Verify Members’ Address. JOOLCA reserves the right to contact a Member via email to verify the accuracy of account information (including the Member’s correct name and address) that is needed to provide the Member with the information he or she requested from JOOLCA.

Joolca Monthly Raffle Giveaway Standard Terms. - By enter the "Joolca Monthly Raffle Giveaway" competition you are agreeing to the following terms and conditions: 

1. Standard terms.
1.1 - User must enter their own personal email address to enter, no payments or further personal details are required to enter. Users have an option to enter their mobile number or follow us on instagram for an additional entry into the draw. 

2. Who can enter?
2.1 - Entry is open to all users above the age of eighteen (18) years old.

3. How to enter.
3.1 - The raffle commences on the fifth (5) day of every month and concludes exactly one (1) month later on the following fifth (5) day. This is an ongoing raffle.
3.2 - Users are entered into each raffle for the proceeding three (3) months, after this date, they will be removed from the draw and the popup will be visible to them again to re-enter for the proceeding three (3) months. 

4. Prizes
4.1 - There will be one (1) prize draw and one (1) winner. The winner will receive one prize package as set out below 
4.2 - The prize consists of:
















Total value - £872.00 GBP

4.3 - The winner is not required to be present at the time of the draw. The winner will be contacted via email immediately after the draw and will advise on where they'd like the prize delivered. Must be a valid domestic (United Kingdom) address.
4.4 - Prize is not redeemed for cash.
4.5 - Everyone that has entered will be notified directly via their provided email address of who has won the competition. This email will be within fifteen (15) days of the announcement. This is due to us allowing three (3) days for the winner to reply and confirm their win. 
4.6 - If the winner does not confirm within seventy-two (72) hours, the items will be raffled off once again to another participant from that months raffle. 

5. How to win
5.1 - There will be one (1) winner randomly selected. The winner has a maximum of 72 hours to reply to the email confirmation about their prize. After the designated time, if no response is made, this name will be removed and the prize will be raffled off again with the remaining entrants.

6. Right for refusal 
6.1 - 
Joolca reserves the right to remove and ban anyone from entering this raffle and any proceeding months raffle for any reason. Users will be notified via email if they are removed.

Joolca Care (Extended HOTTAP warranty)

General. Every Joolca product comes with two years of repair coverage through its complete warranty. Joolca Care extends your HOTTAPs coverage for an additional two-years of worry-free protection.

ExclusionsWe attempt to make purchasing the warranty for the kit you've purchased (Essential, Outing, or Nomad), while clearly naming all with the corresponding kits names. However, if you accidentally or purposefully purchase warranty for a kit of lesser value, we will only honour the extended warranty on the items within that kit. E.g - you purchase a HOTTAP Outing and Essential warranty the pumping kit will not be covered under the warranty and you will be required to replace this yourself. You may not then pay the difference upon trying to redeem the warranty to receive coverage, this can only be adjusted within the first 30 days of purchase.

Use of AI-Powered Services

Our website and services include AI-powered technologies such as chatbots and automated customer support systems designed to enhance user experience and provide efficient customer support. By using these AI-powered services, you agree to the following terms:

User Responsibilities

  • Appropriate Use: You agree to interact with our AI systems appropriately and not to manipulate or attempt to exploit these systems to gain unintended outcomes. Misuse of the AI technologies, including the input of false or misleading information, may result in a temporary or permanent suspension of your access to these services.
  • Accuracy of Information: While we strive to provide accurate and helpful responses through our AI, you acknowledge that the AI may not always provide complete or accurate information. You agree to verify the information obtained from our AI systems before making any decisions based on that information.

Limitations of AI Services

  • No Guarantee of Accuracy: Our AI technologies are continuously improving, but they may not always provide accurate or complete information. We do not guarantee the accuracy, reliability, or appropriateness of any information provided through our AI services.
  • Dependence on AI: You agree not to rely solely on AI technologies for critical decisions that may affect legal rights, financial standings, or personal situations. Always seek professional advice where appropriate.

Intellectual Property

  • Ownership of AI Interactions: Any communications and interactions with our AI-powered services are the proprietary content of our company. You may not copy, reproduce, distribute, or publish any content generated through interactions with our AI without express permission from our company.

Limitation of Liability

  • AI Errors and Omissions: To the extent permitted by law, our company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or the inability to use our AI services.
  • Indemnity: You agree to indemnify and hold harmless our company from any claims, damages, losses, liabilities, and expenses arising out of or in connection with your misuse of our AI technologies, your breach of these terms, or your interaction with the AI.

Modifications to AI Services

We reserve the right to modify or discontinue, temporarily or permanently, any AI-powered service with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the AI services.

Acceptance of Terms

By continuing to use our AI-powered services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any of these terms, you should discontinue using the AI technologies provided on our website.

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