Joolca United Kingdom Returns Policy

    • You can cancel by contacting customer support, either online, by e-mail to support@joolca.co.uk ; or over the phone at +44 808 501 5828. 

    • If you simply want to exchange the products you have ordered, you must do so within 30 (thirty) days of the day after you receive the products. 

    • You must return the products to us within 14 (fourteen) days of notifying us that you wish to cancel. Our customer service team will advise the return procedures. In most cases, Joolca will provide a prepaid label from a courier of its own choice to cover the shipping costs for the return of the products. 

    • For certain products (e.g. towels and consumables) the product must be returned unused with the original packaging intact.

    • We will ordinarily refund the full purchase price together with the standard delivery charge paid by you (if any) within 14 (fourteen) days of receiving the returned product(s) or proof of postage of the same. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some items but keep the rest of your order, You may not be entitled to a refund of the delivery charge. In most cases of returns, Joolca will bear the return shipping cost (standard delivery). 

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